FloraNixena FAQ – Frequently Asked Questions About Flower Delivery, Orders, and Customer Service
FloraNixena answers the most common questions about flower delivery, orders, payments, and customer service. Here you’ll find clear, up-to-date information for purchasing and sending bouquets quickly and easily.
Flower delivery
Place your order online, choose your date and time, and one of our staff will prepare the bouquet and deliver it directly to the recipient.
We’ll do our best to guarantee your selected time slot. If you have any special needs, please contact us and we’ll be happy to assist you.
The courier will attempt to contact you by phone. If you don’t answer, we’ll leave a note and attempt another delivery. Deliveries are available up to a maximum of three times. After this limit, we’ll limit the bouquet to a maximum of three times, with no refunds available. The flowers will be donated to churches.
Yes, of course, you can send flowers and plants completely anonymously on the payment page, in the appropriate drop-down menu.
Orders and payments
For orders under €49.00, the delivery fee is €10.00, with an additional €4.90 on Sundays. Same-day delivery always incurs a €2.99 surcharge.
FREE delivery applies to orders of €49.00 or more, except on Sundays, where a €4.90 surcharge applies.
For REMOTE AREAS, the delivery service has a fixed cost of €17.90 in all cases, while on Sundays, a €4.90 surcharge applies.
Yes, within 2 hours of purchase. After that, cancellations are no longer possible.
Credit cards, PayPal, and secure payment via Stripe.
Products and customizations
Minor changes can be made by contacting us directly on WhatsApp. Additional fees may apply.
Yes, they arrive every morning from our suppliers and are prepared fresh.
Of course. You can write your message directly during checkout in the dedicated box called: TICKET
Customer support
You can contact us on WhatsApp for immediate assistance, or via email.
Yes, if you order by 4:00 PM. On Saturdays, order by 11:30 AM. Same-day deliveries are not available on Sundays, but only if ordered at least one day in advance.
Of course. You can write your message directly during checkout in the dedicated box called: TICKET
General information
We deliver throughout Italy
Yes, just contact us after placing your order and we’ll ask for your billing information.
FloraNixena delivers fresh flowers every day, with freshly prepared bouquets and fast delivery to all Italian cities.
Yes, we receive fresh flowers every morning and prepare them when you order.
We generally prepare bouquets in 30 to 120 minutes, depending on the quantity of orders.
Do you still have doubts?
Message us on WhatsApp for immediate assistance: we’ll respond within minutes. Or visit our Contact Page
For greater transparency
FloraNixena Instagram Gallery
Royal bouquets, seasonal flowers, and handcrafted floral arrangements from our floral workshops. A selection of authentic photos that tell the story of our daily work.
Visit the Instagram Gallery